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We are seeking a highly experienced and skilled professional to lead our Global Service Design team as a Global Service Design Lead CSP & Operations. This is a key role within our Microsoft Center of Excellence, responsible for designing and delivering top-tier services that meet the evolving needs of our customers.
Key Responsibilities- Design and implement a best-in-class service delivery model at both group and regional levels, aligned with on-the-ground experiences and improvement suggestions.
- Drive continuous improvement cycles using feedback from delivery resources and customers.
- Own and update capability guidelines, best practices, and training curriculums, while collaborating with other departments to implement beneficial artifacts and customize managed services according to their needs and solutions.
- Extensive professional experience, including time as a project or product manager responsible for sophisticated services portfolios or projects.
- Detailed understanding of matrix organizational structures and the dynamics in the sales, pre-sales, and delivery domains.
- Extensive experience of Microsoft technologies, with particular knowledge of building the kind of modern services that meet current market demands.
- Exceptional contributor who can motivate, influence, and inspire other team members, while building strong services capabilities.
- Deep understanding of project management standards and methodologies.
- ITIL certification and extensive knowledge of designing services and process flows.
- Highly-developed prioritization and problem-solving competence.
- Excellent command of English, both written and spoken, including C-level presentation skills.
- A dynamic and innovative work environment that encourages autonomy and creative thinking.
- A mentor who supports your successful start and is at your side with advice and action.
- Flexible work arrangements that allow you to deliver excellence from anywhere.
- Incentive programs that recognize and reward outstanding performance.
- Lifelong education and development opportunities to help you grow professionally.
- Employee stock option programs that give you a stake in the company's success.
