Trade Support Expert

We are seeking an Equities Trading Support Specialist to provide functional support for all customer requests across our multi-asset product range. This role has specific focus around the support and training of new and existing users of our equities trading and risk management platform.

This platform provides high-speed access to global equities exchanges and execution venues and is used by top tier brokers worldwide. Based in São Paulo, this team is part of our Global Service Desk and is formed of an enthusiastic mix of individuals with strong technical, functional, and customer service skills, looking for a challenging and varied role in a fast-paced environment.

This is an excellent opportunity for a recent grad or someone with up to 4 years of experience who wants direct interaction with clients and trading floors, exposure to complex financial products, and a career pathway in trade support, product management, or technical account management.

• In order to meet the requirements of our customer base and the diverse needs of the evolving trading landscape, we cater to the immediate needs of our customers, resolving a high percentage of issues independently and liaising with specialist groups within the business and technology to ensure fast resolution of issues that require additional coordination to resolve.
• In addition to providing real-time phone, chat, and e-mail support, Equities Trading Support Specialists also conduct regular on-site customer visits to provide product training and support for our users.
• These visits provide valuable ground-level insight on how our customers are using our services and can be leveraged to introduce solutions that will help improve customer workflows through new and existing solutions.

Key Responsibilities:

• To provide exceptional customer service and support via multiple communication channels including phone, email, and chat.
• To work closely with cross-functional teams to identify and resolve customer issues promptly and efficiently.
• To develop and deliver training sessions for our users on our equities trading and risk management platform.

Requirements:

• A minimum of 1 year of experience in equities trading operations, including basic knowledge of the equity markets and an understanding of equity business flows.
• Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to customers.
• Bachelor's degree in a technical or engineering concentration (Computer Science, Information Systems, Computer Engineering) with a business focus OR Business-related degree with significant exposure to Information Systems, Computer Science, or Computer Engineering.
• Self-motivated and positive attitude.
• Strong customer service ability.
• Excellent problem-solving skills.
• Ability to handle stressful situations in a trading environment.

About Us:

We're a dynamic organization that provides trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. With over 2,000 employees and offices in more than 40 cities around the globe, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before.

We adhere to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.