
Business Process Analyst
2 semanas atrás
Job Role Summary:
This role focuses on analyzing and improving business processes to enhance efficiency and productivity. The ideal candidate will have strong analytical skills, be able to identify areas for improvement, and develop effective solutions.
">Responsibilities:
Develop and maintain performance indicators to measure business progress.
Conduct market research and gather intelligence to support sales efforts.
Provide technical and commercial support to specific accounts.
Identify and capitalize on new customer opportunities.
Manage and support HUB customers with their projects, focusing on quality, costs, and timely delivery.
Act as a liaison between internal teams and external partners.
Deliver reports on field failures and perform quality control checks.
Support vendors and provide administrative assistance.
Back up the Customer Service team.
Process customer registration documents and analyze order portfolios.
Execute order processing in ERP systems and coordinate with carriers.
Provide telephone support to customers and ensure timely delivery.
Administer export orders and collect payments from customers.
Prepare and send sales quotation requests and update commercial proposal controls.
Meet company standards, instructions, and procedures for management, quality, and safety.
Requirements:
Bachelor's degree in Engineering or related field.
Proficiency in MS Office.
Basic knowledge of thermodynamics and heat exchangers equipment.
Customer support experience.
Advanced English language skills.
Seniority Level:
Entry-level position
Employment Type:
Full-time
Job Function:
Information Technology
Industry:
Industrial Machinery Manufacturing
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