Data-Driven Insights Specialist
Há 17 horas
We are seeking a Senior Product Analyst to drive strategic decision-making by translating product and call center metrics into actionable insights.
Key Responsibilities:- Conduct in-depth analyses to understand user pain points, 'ah-ha' moments, and product usage insights.
- Collaborate with product teams to develop reusable or ad hoc data views, influencing strategy, design, and development.
- Design, build, and maintain dashboards and reports using SQL (CTEs, window functions, etc.) or scripting languages, providing real-time visibility into product performance.
- Track and evaluate the success of product launches and A/B experiments; monitor system and product performance post-launch.
- Ensure the quality of analytics events and recommend enhancements to amplify product performance.
- At least 5 years of experience in data/product analysis, including call center analytics.
- Expertise in SQL, including complex queries and CTEs.
- Proficiency in business intelligence tools like Sigma, Tableau, or Power BI.
- Basic knowledge of Python and Git.
- Strong statistical analysis background.
- Experience with call center platforms and KPIs is desirable.
- Excellent collaboration skills across product, engineering, customer experience, and operations teams.
- Strong problem-solving, critical thinking, and business acumen.
- Creative, proactive, organized, and growth-minded.
- Fluent in English (written and verbal).
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