Operational Team Manager

Há 4 dias


Rio de Janeiro, Rio de Janeiro, Brasil Orange Tempo inteiro

Job Summary:

We are seeking a highly skilled Operational Team Manager to join our team at Orange Business Brazil. As a key member of our customer operations team, you will be responsible for managing a team of customer operations associates, ensuring the smooth delivery of services, and driving process improvements.

About the Role:

  • Manage a team of customer operations associates to deliver exceptional service to our customers.
  • Oversee the day-to-day operational tasks and ensure prompt resolution of customer issues.
  • Develop and implement process improvements to enhance service delivery and efficiency.
  • Collaborate with other teams to ensure seamless service delivery and resolve escalations.
  • Drive service improvement programs to increase customer satisfaction and loyalty.

Requirements:

  • 3+ years of experience in customer operations or a related field.
  • Proven track record of managing teams and driving process improvements.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Knowledge of IT service management standards and certifications (e.g., ITIL).

What We Offer:

  • A comprehensive benefits package, including medical, dental, and life insurance.
  • A meal allowance and transportation allowance.
  • A bonus plan and opportunities for professional growth.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].



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