Operational Team Manager
Há 4 dias
Job Summary:
We are seeking a highly skilled Operational Team Manager to join our team at Orange Business Brazil. As a key member of our customer operations team, you will be responsible for managing a team of customer operations associates, ensuring the smooth delivery of services, and driving process improvements.
About the Role:
- Manage a team of customer operations associates to deliver exceptional service to our customers.
- Oversee the day-to-day operational tasks and ensure prompt resolution of customer issues.
- Develop and implement process improvements to enhance service delivery and efficiency.
- Collaborate with other teams to ensure seamless service delivery and resolve escalations.
- Drive service improvement programs to increase customer satisfaction and loyalty.
Requirements:
- 3+ years of experience in customer operations or a related field.
- Proven track record of managing teams and driving process improvements.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Knowledge of IT service management standards and certifications (e.g., ITIL).
What We Offer:
- A comprehensive benefits package, including medical, dental, and life insurance.
- A meal allowance and transportation allowance.
- A bonus plan and opportunities for professional growth.
- A dynamic and supportive work environment.
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information].
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