Tech Support Professional
Há 2 dias
We are seeking a highly skilled Technical Support Specialist to join our growing team. This is an exceptional opportunity for a problem-solving enthusiast with a passion for technology and complex problem resolution.
About this Role:
- Provide expert-level technical support for software, troubleshooting issues and isolating root causes
- Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
- Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
- Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
- Deliver outstanding customer service at every interaction by providing personalized support and solutions
- Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
- Maintain and update knowledge base articles to improve self-service resources for clients
- Provide regular status updates to management and all relevant stakeholders
- Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency
Key Qualifications
- 5+ years of experience in Customer Support/Technical Support roles
- Bachelor's degree in Computer Science, Information Technology, or equivalent
- Fluent in English (spoken and written)
- Strong problem-solving skills with deep investigative and analytical abilities
- Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
- Ability to work independently and think outside the box to solve technical challenges
- Experience in customer-facing roles with demonstrated communication excellence
Additional Skills
- Previous experience with CRM systems
- Experience with SAML-based SSO and identity management solutions
- Customer Success experience
Why This Role Matters
- Join a dynamic team dedicated to delivering exceptional customer experiences
- Develop your skills with ongoing training and professional growth opportunities
- Career advancement opportunities and a supportive work environment
- Make a real impact on customer success and satisfaction
- Flexible remote work options available
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