High-Tech Support Professional

Há 6 dias

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro US$90.000 - US$120.000

We are seeking a highly skilled professional to fill the role of Technical Support Specialist.

Job Description

This position is responsible for providing exceptional customer support, troubleshooting complex technical issues and escalating priority cases as needed. You will work closely with cross-functional teams to resolve customer issues and improve overall customer experience.

Key Responsibilities:
  • Ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation;
  • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience;
  • Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible;
Requirements:
  • 3+ years of customer support, technical support, system administration or related customer-facing role;
  • Knowledgeable in Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues;
  • Passion for solving customer issues and advocating for their success in a fast-paced, highly technical environment;
  • Ability to learn new technologies quickly;
  • Excellent relationship management, customer service and communication skills in a variety of forms;
  • Ability to work independently with little direct supervision and as part of a team;
  • Outstanding analytical and organizational abilities;
  • Ability to remain calm, composed and articulate when dealing with tough customer situations;
  • Professional fluency with English language;
Bonus Points:
  • Experience supporting kernel-level security solutions;
  • Experience supporting hybrid environments;
  • Experience supporting security applications such as AV, VPN, Firewall, proxy;
  • LINUX troubleshooting experience a plus;
  • Experience with Splunk;
  • Experience with troubleshooting Windows and Mac;

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