Tech Support Professional

Há 7 dias

São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$60.000 - R$80.000
Technical Customer Support Role

This is a dynamic role where you will be the primary point of contact for our customers, delivering timely and effective support to resolve their technical inquiries.

Your expertise in customer service, combined with your ability to communicate effectively through various channels, will play a crucial part in ensuring seamless interactions between our teams and customers.

Key Responsibilities:
  • Gain an in-depth understanding of our brand, products, and industry trends to provide exceptional customer service.
  • Collaborate with cross-functional teams to develop and implement support services that meet our customers' evolving needs.
  • Communicate complex information effectively to both colleagues and customers.
  • Lead incidents and requests to resolution, continually improving processes along the way.
Requirements:
  • Possess a genuine passion for delivering excellent customer service.
  • Demonstrate self-motivation, efficiency, and a team-oriented approach.
  • Exhibit strong oral and written communication skills.
  • Display good numeracy and IT skills.
  • Show fine attention to detail and time management skills.

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