Digital Onboarding Expert

Há 2 dias

São Paulo, São Paulo, Brasil beBeeOnboarding Tempo inteiro US$45.000 - US$60.000
Website Onboarding Specialist Role

We are seeking a skilled specialist to oversee the onboarding process for our customers.

Your key responsibilities will include:

  • Hosting engaging video calls to introduce customers to their new websites and ensure they understand how to use them effectively
  • Providing personalized guidance tailored to each customer's business type, goals, and industry
  • Troubleshooting and support to assist customers with any initial technical challenges
  • Education and training to teach customers best practices for website management
  • Collecting feedback to help improve the onboarding experience and provide insights to the product team

To be successful in this role, you will need:

  • Excellent communication skills to explain complex concepts in a simple, engaging way
  • A customer-focused approach with the ability to adapt to different business needs
  • Technical proficiency with a strong understanding of website-building tools and digital platforms
  • Problem-solving skills with the ability to think on your feet and troubleshoot challenges efficiently
  • Empathy and patience to connect with customers, understand their challenges, and provide solutions that meet their goals
  • Strong organizational skills to efficiently handle multiple onboarding sessions and communication streams

Benefits of this role:

You will be part of a dynamic and collaborative work environment where your ideas matter. Our team values collaboration, continuous learning, adaptability, and accountability.

This is an excellent opportunity for someone who is passionate about helping customers succeed in the digital world.

About this role:

This is a full-time position that requires a high level of expertise and knowledge in website-building tools and digital platforms.

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