Senior Benefits Administration Services Specialist

Há 4 dias


São Paulo, São Paulo, Brasil Conduent Tempo inteiro
Job Summary

We are seeking a highly skilled Benefits Administration Services Analyst to join our team at Conduent. As a key member of our organization, you will be responsible for providing expert-level support in benefits administration services.

Key Responsibilities
  • Technical Expertise: Utilize your knowledge and experience in benefits administration to provide technical support and guidance to colleagues and clients.
  • Project Management: Contribute to and manage projects related to benefits administration, ensuring timely and accurate delivery of results.
  • Problem Solving: Employ deductive reasoning to solve complex problems and make recommendations to improve benefits administration services.
  • Stakeholder Engagement: Interface with and influence key stakeholders to ensure effective communication and collaboration.
  • Knowledge Sharing: Leverage your expertise to achieve results and contribute to the growth and development of the team.
  • Autonomy: Demonstrate the ability to complete work independently with minimal guidance.
  • Education: Possess a college or university degree in a relevant field.
Requirements
  • Knowledge and Experience: Possess knowledge and experience in the field of benefits administration.
  • Best Practices: Utilize best practices and knowledge of business to improve products or services.
  • Complex Problem Solving: Solve complex problems and take a new perspective on existing procedures.
  • Self-Starter: Demonstrate the ability to work independently with minimal guidance.
  • Resource for Colleagues: Act as a resource for colleagues with less experience.
Functional Knowledge
  • Theoretical Expertise: Possess conceptual expertise of theories, practices, and procedures related to benefits administration.
Business Expertise
  • Best Practices and Team Integration: Possess knowledge of best practices and team integration.
  • Competitive Awareness: Aware of the competition and what differentiates them.
Impact
  • Customer, Operational, Project, or Service Activities: Impact a range of customer, operational, project, or service activities.
  • Broad Guidelines and Policies: Work within broad guidelines and policies.
Leadership
  • Resource for Colleagues: Act as a resource for colleagues with less experience.
  • Project Guidance: May guide small projects with manageable risks and resource requirements.
Problem Solving
  • Complex Problem Solving: Solve complex problems.
  • New Perspective: Take a new perspective on existing solutions.
  • Judgment: Exercise judgment based on the review of multiple information sources.
Interpersonal Skills
  • Articulation: Ability to articulate difficult or sensitive information.
  • Consensus Building: Work to build consensus within a team.
Responsibility Statements
  • Work Review: Reviews work performed by junior teams for accuracy and completeness.
  • Complex Issue Resolution: Triage, researches, and responds to complex participant issues (eligibility, calculation errors, and service delivery).
  • System Understanding: Tracks and understands intermediate system issues to confirm adherence to requirements.
  • Process Enhancement: Evaluates existing processes and enhances/develops to improve service delivery.
  • Client Interface: Interfaces with external client contact to resolve complex benefit questions.
  • Subject Matter Expertise: Acts as subject matter expert supporting change orders and other implementation projects.
  • Other Duties: Performs other duties as assigned.
  • Policy Compliance: Complies with all policies and standards.


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