Senior Benefits Administration Services Specialist
Há 4 dias
Conduent Business Services is seeking a highly skilled Benefits Administration Services Analyst to join our team. As a key member of our organization, you will be responsible for delivering mission-critical services and solutions to Fortune 100 companies and governments.
Key Responsibilities- Perform technical-based activities to support the delivery of benefits administration services.
- Contribute to and manage projects to improve service delivery and enhance business processes.
- Use deductive reasoning to solve complex problems and make recommendations to stakeholders.
- Interface with and influence key stakeholders to ensure effective communication and collaboration.
- Leverage previous knowledge and expertise to achieve results and drive business growth.
- Ability to complete work self-guided with minimal supervision.
- College or university degree required in a relevant field.
- Requires knowledge and experience in benefits administration and related fields.
- Uses best practices and knowledge of business to improve products or services.
- Solves complex problems and takes a new perspective on existing procedures.
- Self-starter, requiring minimal guidance.
- Acts as a resource for colleagues with less experience.
- Requires conceptual expertise of theories, practices, and procedures in benefits administration.
- Has knowledge of best practices and team integration in benefits administration.
- Aware of the competition and what differentiates them in the market.
- Impacts a range of customer, operational, project or service activities in benefits administration.
- Works within broad guidelines and policies to deliver results.
- Acts as a resource for colleagues with less experience in benefits administration.
- May guide small projects with manageable risks and resource requirements.
- Solves complex problems in benefits administration.
- Takes a new perspective on existing solutions to improve service delivery.
- Exercises judgment based on the review of multiple information sources.
- Ability to articulate difficult or sensitive information in benefits administration.
- Works to build consensus within a team to deliver results.
- Reviews work performed by junior teams for accuracy and completeness in benefits administration.
- Triage, researches, and responds to complex participant issues in benefits administration.
- Tracks and understands intermediate system issues to confirm adherence to requirements.
- Evaluates existing processes and enhances/develops to improve service delivery in benefits administration.
- Interfaces with external client contact to resolve complex benefit questions.
- Acts as subject matter expert supporting change orders and other implementation projects.
- Performs other duties as assigned.
- Complies with all policies and standards.
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