Product Support Expert

Há 14 horas

São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro US$60.000 - US$80.000
Technical Support Specialist

We are seeking a skilled technical support specialist to join our team.

  • Provide expert assistance on supported products via phone, email, and web portal.
  • Resolve user issues by isolating and resolving the problem or escalating it to the appropriate teams.
  • Collaborate with internal stakeholders to provide users with accurate information about product usage and troubleshooting.

The successful candidate will be responsible for:

  • Reviewing individual support case backlogs and prioritizing requests based on age and priority.
  • Reproducing issues in-house on test systems to isolate the cause of the problem.
  • Monitoring the team's support cases queue and picking issues based on priority, impact, and age of the service request.
  • Updating and following up with users over the phone/email on existing requests.

The ideal candidate should have:

  • 2+ years of experience in technical support and exposure to global user interaction.
  • A Bachelor's degree in IT, Engineering, or related fields.
  • Experience or knowledge with document management systems.

This is an excellent opportunity for a motivated individual to develop their skills and contribute to a dynamic team.

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