IT Operations Specialist

Há 3 dias

Buenos Aires, Brasil beBeeOperations Tempo inteiro US$4.000 - US$6.000
Job Title: IT Operations Specialist

Key Responsibilities:

  • Act as technical expert in analyzing, designing, developing, and implementing deployment solutions, modifications, and enhancements.
  • Provide expertise on Windows PC and Mac deployment and systems management topics.
  • Assist product and sales teams when necessary.
  • Design, conduct, and document UAT and end-to-end solution quality tests.

Responsibilities:

  • Manage high volume of support calls, monitor ticket queues, triage, and troubleshoot incoming requests.
  • Offer technical phone support to users of the Workplace product, accurately logging all interactions in the ticketing system.
  • Navigate technical documentation to follow appropriate troubleshooting steps for reported issues.
  • Ensure SLA compliance by monitoring ticket queues and escalating when necessary.
  • Maintain clear and consistent documentation of incidents and resolution notes using Zendesk.
  • Deliver remote desktop support to both client and internal users.
  • Proactively identify emerging issues and mitigate their impact.
  • Notify management of trending technical problems and contribute ideas for process improvements.
  • Foster effective cross-functional relationships to support escalation paths and end-user success.
  • Uphold a positive, professional atmosphere with both customers and colleagues.

Requirements:

  • C1 level English or equivalent proficiency.
  • Experience in software deployment and installation.
  • Expertise in version control systems (e.g., Git, SVN).
  • Experience with cloud platforms (e.g., AWS, Azure, GCP).
  • Strong problem-solving and analytical skills.
  • Excellent verbal and written communication skills.
  • Ability to work well under pressure and meet deadlines in a fast-paced start-up environment.
  • Experience in SaaS and start-up environments is strongly preferred.
  • Attention to detail and organizational skills.
  • Preferred experience in scripting languages such as Bash, Python, or PowerShell.

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