Cloud-Based Solutions Expert

Há 7 dias


São Paulo, São Paulo, Brasil ACCS - ARES Customer Care Solutions GmbH Tempo inteiro
About the Role

We are seeking a highly skilled Technical Solutions Architect to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our team, you will be responsible for guiding our clients through the integration process, ensuring seamless implementation of our technology solutions.

Key Responsibilities
  • Client Onboarding: Collaborate with our Sales Team to support meetings with potential clients, providing technical expertise to ensure a smooth onboarding process.
  • Integration Planning: Work with clients to understand their current architecture and technical landscape, defining a high-level solutions map for integrating our technology with their legacy systems and external parties.
  • Technical Support: Provide direct, hands-on technical support to clients, efficiently identifying and troubleshooting technical issues during implementation.
  • Project Management: Collaborate with internal teams to understand client needs and identify the best fit for our technology solutions, ensuring successful project outcomes.
  • Risk Management: Identify and manage potential risks during the integration process, ensuring minimal disruption to our clients' operations.
Requirements
  • Technical Expertise: Proven experience as a Solution Architect or similar role, with a strong background in using REST API Services, cloud-based environments (AWS), and SQL databases.
  • Communication Skills: Excellent communication skills, with the ability to define operational flow charts and technically explain/estimate effort required for tasks.
  • Language Skills: Fluency in English or Spanish is required.
  • Location: Must be based in São Paulo, Brasil.


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