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Risk Operations Specialist
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We are seeking a highly skilled Risk Operations Specialist to join our team at Trustly. As a key member of our Risk Operations team, you will play a critical role in mitigating risks and reducing losses.
Key Responsibilities- Proactively analyze data to identify trends and generate impactful recommendations to drive business goals.
- Compile trends to allow for detection model or rule adjustments, summarizing and documenting findings with recommendations for data scientists.
- Support Risk Operations with process and tool improvements.
- Optimize Risk Operations strategy by identifying opportunities to automate processes.
- Be the primary point of contact with Data Science and Data Analytics/Engineering teams.
- Assist the customer support and sales teams by handling internal/external inquiries regarding approval/loss rates.
- This role requires availability to work on calls.
- Fraud/risk experience in the financial services/e-commerce industry, preferably with some experience in payments or remittances.
- Familiarity with fraud concepts such as account-take-over, stolen financials, friendly fraud, and identity theft.
- Strong analytical skills and an understanding of how to utilize data to target improvements and solve problems.
- Ability to recognize fraud trends, patterns, and translate them into rule logic and/or feature suggestions.
- Experience in large-scale data analysis using Python.
- Intermediate/advanced SQL skills.
- Ability to communicate in English.
- Bradesco health and dental plan, for you and your dependents, with no co-payment cost.
- Life insurance with differentiated coverage.
- Meal voucher and supermarket voucher.
- Home Office Allowance.
- Wellhub - Platform that gives access to spaces for physical activities and online classes.
- Trustly Club - Discount at educational institutions and partner stores.
- English Program - Online group classes with a private teacher.
- Extended maternity and paternity leave.
- Birthday Off.
- Flexible hours/Home Office - our culture is remote-first.
- Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats.
- Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPIs and individual performance.
- Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that.