Client Support Specialist

Há 3 dias

Vitória, Espírito Santo, Brasil Trustly Tempo inteiro
About the Role

We are seeking a highly skilled and motivated Client Support Specialist to join our Merchant Operations team in Trustly Americas. As a key member of our team, you will be responsible for providing exceptional customer support to our clients and end-users, ensuring their queries and issues are resolved efficiently and effectively.

Key Responsibilities
  • Triage and resolve client and customer questions or issues in a timely and professional manner.
  • Support existing clients, end-users, and third-party customers through various channels, including ticketing systems, public forums, online chat, social networks, and client calls.
  • Participate in an on-call rotation schedule for 24/7 coverage and maintain ownership of support cases until resolution.
  • Enhance documentation to minimize repeating support issues and collaborate with the dev team to review new features and client libraries.
Requirements
  • Previous experience in a customer support or operations role.
  • Excellent English skills (written and verbal).
  • Ideal candidates will have iOS or Android experience and previous knowledge of Salesforce Service/CRM.
Perks and Benefits
  • Bradesco health and dental plan for you and your dependents.
  • Life insurance with differentiated coverage.
  • Meal voucher and supermarket voucher.
  • Home Office Allowance.
  • Wellhub - Platform for physical activities and online classes.
  • Trustly Club - Discount at educational institutions and partner stores.
  • English Program - Online group classes with a private teacher.
  • Extended maternity and paternity leave.
  • Birthday Off.
  • Flexible hours/Home Office - our culture is remote-first.
  • Welcome Kit - Apple equipment and more.
  • Annual premium - bonus based on KPIs and individual performance.
  • Referral Program - reward for referring a candidate.
About Trustly

We are a culturally diverse team with offices in Vitoria, Brazil, Silicon Valley in the US, and global headquarters in Stockholm, Sweden. We believe in inclusion and diversity, and our main goal is to provide a fair, welcoming, and diverse environment with opportunities for all collaborators.

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