Client Support Specialist

3 semanas atrás


Vitória, Espírito Santo, Brasil Trustly Tempo inteiro
About the Role

We are seeking a highly skilled and motivated Client Support Specialist to join our Merchant Operations team in Brazil. As a key member of our team, you will be responsible for providing exceptional customer support to our clients and end-users, ensuring timely resolution of queries and issues.

Key Responsibilities
  • Triage and resolve client and customer questions or issues in a timely and professional manner.
  • Support existing clients, end-users, and third-party vendors through various communication channels, including ticketing systems, public forums, online chat, and social networks.
  • Collaborate with internal teams, including development, customer support, and product management, to ensure seamless support and issue resolution.
  • Participate in an on-call rotation schedule for 24/7 coverage and contribute to the enhancement of documentation to minimize repeating support issues.
  • Help review new features and client libraries with the development team.
Requirements
  • Previous experience in a customer support or operations role.
  • Excellent English skills (written and verbal).
  • Ideal candidates will have experience with iOS or Android, Salesforce Service/CRM, or similar platforms.
What We Offer
  • Competitive salary and benefits package.
  • Opportunity to work with a fast-growing company in the Open Banking Payments industry.
  • Collaborative and dynamic work environment.
  • Professional development and growth opportunities.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, please apply now.


  • Client Support Specialist

    3 semanas atrás


    Vitória, Espírito Santo, Brasil Trustly Group Tempo inteiro

    {"title": "Client Support Specialist", "content": "About the RoleWe are seeking a highly skilled Client Support Specialist to join our Merchant Operations team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and end-users, resolving complex issues, and escalating cases as needed.Key...

  • Client Support Specialist

    3 semanas atrás


    Vitória, Espírito Santo, Brasil Trustly Group Tempo inteiro

    About the RoleThe Merchant Operations team at Trustly Group is responsible for delivering exceptional customer support to our clients and end-users. As a Client Support Specialist, you will be the primary point of contact for resolving client and customer queries or issues.Key ResponsibilitiesTriage cases within the defined Service Level Agreement (SLA) and...

  • Client Support Specialist

    2 semanas atrás


    Vitória, Espírito Santo, Brasil Trustly Tempo inteiro

    About the RoleWe are seeking a highly skilled and motivated Client Support Specialist to join our Merchant Operations team in Trustly Americas. As a key member of our team, you will be responsible for providing exceptional support to our clients and end-users, ensuring their queries and issues are resolved efficiently and effectively.Key...

  • Client Support Specialist

    4 semanas atrás


    Vitória, Espírito Santo, Brasil Trustly Group Tempo inteiro

    About the RoleWe are seeking a highly skilled Client Support Specialist to join our Merchant Operations team at Trustly Group. As a Client Support Specialist, you will be responsible for providing exceptional support to our clients and end-users, ensuring their queries and issues are resolved efficiently and effectively.Key ResponsibilitiesTriage cases...

  • Client Support Specialist

    4 semanas atrás


    Vitória, Espírito Santo, Brasil Trustly Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Client Support Specialist to join our Merchant Operations team at Trustly Americas. As a key member of our team, you will be responsible for providing exceptional customer support to our merchants and end-users, ensuring their queries and issues are resolved efficiently and effectively.Key...

  • Support Specialist

    2 semanas atrás


    Vitória, Espírito Santo, Brasil Decskill Tempo inteiro

    About DecskillDecskill is a leading IT consulting company founded in 2014, dedicated to delivering value through knowledge and talent. Our core mission is to foster a culture of excellence and invest in the development and well-being of our people.Our ApproachWe operate across three core areas: Decskill Talent, Decskill Boost, and Decskill Connect. Our team...


  • Vitória, Espírito Santo, Brasil Trustly Tempo inteiro

    WHO WE ARE Trustly Americas merges the innovative spirit of PayWithMyBank, a 2012 Silicon Valley startup, with the expertise of Trustly AB from Sweden, following their merger in 2019. Our diverse team, representing 30 nationalities, serves 9,000 merchants and connects with 650 million consumers and 12,000 banks across 33 countries. We are at the forefront...

  • Total Rewards Specialist

    4 semanas atrás


    Vitória, Espírito Santo, Brasil Trustly Tempo inteiro

    About the RoleWe are seeking a highly skilled Total Rewards Specialist to join our team at Trustly. As a key member of our Human Resources department, you will play a critical role in designing and implementing compensation and benefits programs that align with our organization's strategic objectives.Key ResponsibilitiesDevelop and implement Total Rewards...


  • Vitória, Espírito Santo, Brasil Trustly Tempo inteiro

    ABOUT US Trustly Americas is a dynamic entity formed from the merger of PayWithMyBank, a pioneering startup from Silicon Valley, and Trustly AB of Sweden. Our diverse team, representing 30 nationalities, serves over 9,000 merchants and connects with 650 million consumers across 33 countries, processing more than $58 billion annually. As a leader in Open...


  • Vitória, Espírito Santo, Brasil Trustly Tempo inteiro

    WHO WE ARE Trustly Americas is a dynamic team that merges the innovative spirit of PayWithMyBank, a 2012 Silicon Valley startup, with the robust legacy of Trustly AB from Sweden, following their merger in 2019. Our diverse team, representing 30 nationalities, serves over 9,000 merchants and connects with 650 million consumers across 33 countries,...

  • Total Rewards Specialist

    4 semanas atrás


    Vitória, Espírito Santo, Brasil Trustly Tempo inteiro

    About the RoleWe are seeking a highly skilled Total Rewards Specialist to join our team at Trustly. As a key member of our Human Resources department, you will play a critical role in designing and implementing compensation and benefits programs that align with our organization's strategic objectives.Key ResponsibilitiesDevelop and implement Total Rewards...


  • Vitória, Espírito Santo, Brasil GoodWe Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Service Engineer Projects Specialist to join our team at GoodWe. As a key member of our after sales operations team, you will be responsible for developing and executing after sales strategies for Brazil, ensuring seamless customer support and technical assistance.Key ResponsibilitiesDevelop and...


  • Vitória, Espírito Santo, Brasil Inspired Education Group Tempo inteiro

    About the RoleWe are seeking a highly qualified and experienced English teacher to join our team at Inspired Education Group. As a Bilingual Education Specialist, you will be responsible for delivering high-quality English language instruction to preschool, kindergarten, and first-grade students in a bilingual program.Key ResponsibilitiesDevelop and...

  • Total Rewards Specialist

    4 semanas atrás


    Vitória, Espírito Santo, Brasil Trustly Group Tempo inteiro

    About the RoleWe are seeking a highly skilled Total Rewards Specialist to join our team at Trustly Group. As a key member of our HR team, you will be responsible for designing and implementing compensation and benefits programs that align with our company's long-term objectives.Key ResponsibilitiesAlign Total Rewards programs and strategy with the...


  • Vitória, Espírito Santo, Brasil GoodWe Tempo inteiro

    About the RoleWe are seeking a highly skilled Service Engineer Projects Specialist to join our team at GoodWe. As a key member of our after sales operations team, you will be responsible for developing and executing after sales strategies to ensure customer satisfaction and drive business growth.Key ResponsibilitiesDevelop and implement after sales...

  • Risk Operations Specialist

    4 semanas atrás


    Vitória, Espírito Santo, Brasil Trustly Tempo inteiro

    About the RoleWe are seeking a highly skilled Risk Operations Specialist to join our team at Trustly. As a key member of our Risk Operations team, you will play a critical role in mitigating risks and reducing losses.Key ResponsibilitiesProactively analyze data to identify trends and generate impactful recommendations to drive business goals.Compile trends...

  • Total Rewards Specialist

    3 semanas atrás


    Vitória, Espírito Santo, Brasil Trustly Group Tempo inteiro

    About the RoleWe are seeking a highly skilled Total Rewards Specialist to join our team at Trustly Group. As a key member of our People team, you will play a critical role in ensuring the best journey for our teammates.Key ResponsibilitiesAlign Total Rewards programs and strategy with the organization's long-term objectivesUnderstand regulatory requirements...


  • Vitória, Espírito Santo, Brasil Goodwe Tempo inteiro

    About the RoleWe are seeking a highly skilled Service Engineer Projects Specialist to join our team at Goodwe. As a key member of our after-sales operations team, you will be responsible for developing and executing after-sales strategies to ensure customer satisfaction and drive business growth.Key ResponsibilitiesDevelop and implement after-sales...


  • Vitória, Espírito Santo, Brasil LHR Américas Tempo inteiro

    About the RoleWe are seeking a highly skilled Business Development Specialist to join our team at LHR Américas. As a key member of our organization, you will play a crucial role in driving business growth and expansion through strategic partnerships and mergers and acquisitions.Key ResponsibilitiesConduct thorough due diligence on target companies to...


  • Vitória, Espírito Santo, Brasil Goodwe Tempo inteiro

    About the RoleWe are seeking a highly skilled Service Engineer Projects Specialist to join our team at Goodwe. As a key member of our after-sales operations team, you will be responsible for ensuring the smooth delivery of our products and services to customers in Brazil.Key ResponsibilitiesDevelop and Execute After-Sales Operations: Develop and execute...