Strategic Business Solutions Expert

Há 8 horas

São Paulo, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro R$80.000 - R$150.000

Job Title: Strategic Business Solutions Expert

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We are seeking a highly skilled and experienced Strategic Business Solutions Expert to join our customer centric field team. In this role, you will be responsible for developing business opportunities and driving solution discoveries with customers.

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Key Responsibilities:

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  • Act as a trusted advisor to our customers in their transformational journey, educating and inspiring them to the Genesys vision.">
  • Guide the customer and manage concerns and risks through effective communication of Genesy's strategic vision and unique capabilities.">
  • Critically evaluate customer requirements specified in RFP/RFI against Genesys Offer capability and create accurate responses.">
  • Build and maintain strong, long-lasting customer relationships including trusted advisor relationships with key customer stakeholders and executive sponsors.">
  • Brand advocate.">
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Internal Responsibilities:

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  • Maintain the appropriate level of knowledge by participating in all appropriate product, sales, and procedural training and certifications.">
  • Provide an open and continuous knowledge transfer to both customer-centric teams (POD) as internal product and marketing organizations.">
  • Understand the customer buying journey by connecting with the Marketing Sales Development Representative or Customer Success Manager.">
  • Help facilitate a smooth transition from pre-commit to implementation by providing adequate knowledge transfer regarding the scope and requirements of the project.">
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Required Skills and Qualifications:

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Strong understanding and experience of CX industry as it relates to contact centers, digital, online, and platforms. Excellent knowledge in CX transformation practices and models. Demonstrates a successful track record working as a pre-sales expert for a company selling Enterprise Cloud Applications. Strong ability to build relationships at all levels, internally and externally.

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Benefits:

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Passionate and curious about technology evolution and how it is transforming industries (cloud, platforms, big data, AI). Strong presentation skills - be credible and inspiring in front of all levels of management, including an executive audience. Ability to travel up to 50%. Positive attitude and high willingness to learn.

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How We Think:

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Problem-solving/Solution mindset. Cultivates Innovation. Demonstrate value and impact on the customer.

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How We Own It:

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Leverage Sales Process, Tools, and Resources. Acquiring knowledge and expertise in multiple areas.

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Skill Keywords:

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Strategic Business Solutions Expertise, Customer Experience Transformation, CX Industry Knowledge, Relationship Building, Presentation Skills, Adaptability, Problem-Solving, Innovation, Value Delivery.

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