IT Technical Support Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeExpertise Tempo inteiro R$98.765 - R$123.456
Technical Support Expert

As a critical member of our IT Operations Center, you will provide Tier III support for our core transaction processing platform. Your expertise in monitoring and assessing potential issues across key IT applications, systems, and devices will be essential in maintaining the stability and security of our systems.

  • Monitor key alerts and notifications to drive timely response and resolution.
  • Investigate, troubleshoot, and resolve technical issues in a 24x7x365 environment.
  • Understand the impact of applications and infrastructure on employees, partners, and customers.

This is a hands-on technical role that involves working closely with architecture, infrastructure, application, and operational support teams to maintain and improve our systems. Responsibilities include everything from certificate renewals and patching to software deployments and network configuration changes.

The position will cover one of several shifts, including one weekend day. Please note that this is a 24/7 support environment.

Key responsibilities include:

  • Collaborate across teams to ensure appropriate urgency and focus on issues.
  • Develop and maintain automation scripts and monitoring improvements.
  • Review network, system, and application logs to identify state changes.
  • Escalate and manage tickets to resolution.
  • Correlate faults and system data into defined events using multiple tools.

To succeed in this role, you will need:

  • 4-6 years of technical experience in a similar environment.
  • Bachelor's degree in CIS, MIS, or a related field - or equivalent work experience.
  • Preferred certifications: Splunk, VMware, Network+, A+.
  • Basic scripting or coding knowledge (PowerShell, Python, JavaScript, HTML/CSS).
  • Solid understanding of TCP/IP and the OSI model.
  • Intermediate to advanced knowledge of Unix/Linux OS.
  • Strong written and verbal communication skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Capable of handling complex issues independently.
  • Strong analytical thinking and attention to detail.

InComm provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

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