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Senior Operational Strategist
2 semanas atrás
An experienced and detail-oriented professional is sought to spearhead strategic initiatives aimed at reducing customer defects and enhancing operational efficiency.
Job Responsibilities- Lead the analysis and execution of projects designed to decrease Defect Rate (DR) across critical issue categories in a specified region
- Collaborate with cross-functional teams to develop scalable solutions that focus on financial prudence and operational impact
- Translate analytical findings into clear, actionable narratives for executive-level decision-making within the region
- Identify friction points by connecting disparate datasets and team insights to deliver improvements to the customer journey
- Own and communicate project timelines, risks, and results to both regional and global stakeholders
- Develop and refine prioritization frameworks and operational tools to support the team's decision-making processes
- At least 3 years of experience in program/project management, strategy, or analytics
- Proficiency in SQL and ability to create compelling data-driven stories
- Proven track record of managing complex, cross-functional initiatives
- Strong communication and stakeholder management skills
- Ability to prioritize effectively in fast-paced, ambiguous environments