Intermediate System Analyst

Há 3 dias


São Paulo, São Paulo, Brasil Dev Tempo inteiro
Job Title: Intermediate System Analyst

We are seeking a skilled and proactive Intermediate System Analyst to join our team at Dev.Pro. As a key member of our production support team, you will be responsible for delivering effective production support, performing systems configuration and testing, and contributing to solution design.

Key Responsibilities:
  • Gather, analyze, and document solution requirements; support user story creation
  • Use LEAN techniques to develop business process design
  • Configure applications, including creating attributes, workflows, and UI changes
  • Support data conversion by extracting, loading, and validating data
  • Develop and execute test plans, prepare test environments, and validate results
  • Provide 24/7 support for critical systems; resolve and escalate trouble tickets
  • Perform root cause analysis and build expertise in system support
  • Coordinate issue resolution with vendors and teams, providing timely and thorough communication
  • Create and maintain systems documentation; facilitate system training
  • Write ad-hoc queries for mass data analysis and operational reports
What We Offer:
  • A globally recognized Fortune 500 company
  • A mature team of skilled specialists with an incredible knowledge-sharing culture and a focus on collaborative support
  • A comfortable remote environment with 30 paid rest days per year to use as holidays/vacation/other on the desired and requested dates
  • Opportunities for growth and development, including access to English lessons, DP University educational flows, and other educational initiatives
  • A competitive compensation package with payments in US dollars and coverage of overtime hours
Requirements:
  • 4+ years of relevant experience as a System Analyst
  • Strong technical background with hands-on production monitoring experience
  • Upper-Intermediate English level
  • Experience with data analysis and monitoring tools (e.g., Splunk)
  • Knowledge of incident management and response tools (e.g., PagerDuty)
  • Understanding of systems development, analysis, and design
  • Basic knowledge of database design and uses
  • Basic knowledge of project management techniques
  • Ability to manage multiple priorities and meet deadlines
  • Proactivity, initiative, excellent communication skills
Desirable:
  • Experience in restaurant software applications
  • Background in international, multicultural environments

Interested in learning more about this opportunity? Find out more about our company culture and values on our website or LinkedIn page.


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