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Manager of External Fulfillment Projects
2 meses atrás
The Brazil Operations External Fulfillment (EF Ops) team is seeking a dedicated Project Manager to spearhead the development of new products, oversee planning cycles, and conduct regular business evaluations with senior leadership.
This team is pivotal in managing logistics for the marketplace and collaborates closely with third-party sellers.
At Amazon, we aspire to be the most customer-centric organization on the planet, enabling individuals to discover virtually anything they wish to purchase online.
With over 2 million sellers across 10 countries listing their products on Amazon, these sellers play a crucial role in our mission to provide the largest selection and the most competitive prices.
External Fulfillment (EF) encompasses a variety of initiatives where Amazon partners with a diverse range of sellers and vendors to facilitate product shipments from their warehouses.
The EF Ops Program Manager will be responsible for leading cross-functional projects, collaborating with teams both in Brazil and internationally to design innovative processes, implement technological solutions, and prepare project documentation while reporting outcomes to senior leadership.
The primary objective is to implement significant enhancements that improve the overall customer experience within the EF program and support our rapid expansion.
Our inclusive culture empowers Amazonians to achieve optimal results for our customers. We celebrate not only the diversity of our workforce but also the various ways we work.
If you require accommodations during the interview or onboarding process, please inform our team, and we will connect you with our accommodation team.
Key Responsibilities:- Manage multiple projects concurrently, perform root cause analyses, and propose effective solutions while preparing monthly and quarterly reports.
- Collaborate closely with stakeholders across Transportation, Product, Business, Supply Chain, and other EF teams globally.
- Lead the planning cycles for EF Ops, proposing mechanisms and tools to scale operations while enhancing results and team productivity.
- Work cross-functionally to identify challenges and define impactful projects, engaging with teams across Operations, Finance, Supply Chain, Business, Transportation, and Product.
- Engage with stakeholders to drive projects, foresee potential bottlenecks, manage escalations, and balance business needs with technical constraints.
- Conduct in-depth analyses of EF operational challenges and collaborate with product teams to define and implement both short-term and long-term technical solutions.
- Facilitate weekly project status meetings and utilize project management tools to monitor initiatives.
- Submit regular managerial reports detailing key program and project updates, ensuring accountability and transparency.
- Ultimately, you will be the primary owner responsible for driving your assigned projects to successful completion.
- Bachelor's degree.
- Experience in program or project management.
- Proven ability to work cross-functionally with both technical and non-technical teams.
- Experience in defining and implementing process improvement initiatives using data and metrics.
- Advanced knowledge of Excel (including Pivot Tables and VLookUps) and SQL.
- Experience in defining program requirements and utilizing data and metrics to identify improvements.
- Fluency in Portuguese and advanced proficiency in English.
- Experience in driving end-to-end delivery and communicating results to senior leadership.
- Strong stakeholder management skills, with experience engaging multiple stakeholders at various organizational levels.
- Experience in building processes, managing projects, and developing schedules.