Business Development Manager

3 semanas atrás

Natal, Rio Grande do Norte, Brasil MTN Tempo inteiro
Job Description

About the Role:

We are seeking a highly motivated and results-driven Business Development Manager to join our team at MTN. As an Account Growth Specialist, you will be responsible for driving profitable growth for our business by managing and targeting new business development opportunities for new customer acquisition to MTN.

Key Responsibilities:

  • Driving Profitable Growth:
    • Achieve new business weekly/monthly and annual sales targets by managing and targeting new business development opportunities for new customer acquisition to MTN.
    • Actively and strategically target new business acquisitions.
    • Opportunity Management through cold calling, lead generation, trade show and effective account acquisition planning (New Logos, Win-back Logos, etc).
    • Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
    • Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
    • Recommend ways to exploit new opportunities to grow the business further.
    • Provide input into the fine tuning of processes, systems and support in line with changing work practices.
    • Incentivised to find new business opportunities to increase Incremental Monthly recurring revenues. Once they close the deal they hand it over to a Revenue Quota bearing sales person.
  • Account Management:
    • Resolve escalated issues or escalate as appropriate.
    • Increase MTN's Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
    • Provide regular feedback on competitive threats to MTN business and advise on product/service enhancement requirements.
    • Prepare reports on account performance as required.
  • Customer Experience:
    • Ensure all customer queries are attended to and resolved within agreed SLA's.
    • Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
    • Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
  • Governance and Quality Control:
    • Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
    • Maintain quality standards that will enhance the customer experience and cost efficiency.
    • Work consistently according to standard operating procedures.
    • Analyse situations and take necessary action to ensure quality is maintained.
  • Project Management:
    • Develop and drive the execution of agreed projects.
    • Drive the implementation, tracking, monitoring and compliance of Projects.
    • Contract management in line with Procurement Policies.
    • Co-ordinate project reporting.
    • Ensure effective implementation of the integrated project management model.
    • Risk management.
  • Business Analysis:
    • Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines.
    • Identify ways to fine tune policies, processes and systems in line with changing work practices.
    • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
    • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
    • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
    • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
    • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
  • Leadership and Management:
    • Adopt a customer centric approach.
    • Build employee relations and collaborative teamwork.
    • Build professionalism, loyalty and commitment to the organization.
    • Communicate actively and effectively resolving any potential conflicts that may arise.
    • Have the self insight and flexibility to adapt to different situations.

Requirements:

Education:

Minimum of 3-year degree/diploma in Commerce (Financial /Marketing / Communication) or related.

Experience:

  • Minimum of 3 years' experience in an area of specialisation.
  • Experience working in a medium organization in Account Management as a Hunter is essential, preferably in fast moving industry.
  • ICT Experience is preferable.
  • Experience in Large Enterprise is preferable.

Training:

  • Products and Services.
  • ICT technology.
  • Contract appreciation and business related courses.

Working Conditions:

  • Flexibility to travel (local).
  • Constant pressure to meet extremely tight deadlines.

Quality Standards/ Measures (KPI'S for job):

  • Achievement of sales, retention, customer development and revenue targets for the assigned accounts.
  • Accurate forecasting of acquisition numbers, retention numbers and stock required within assigned accounts.
  • CMAT targets.
  • Achievement of customer and internal KPA's.
  • Timely reporting and the accuracy thereof.
  • Implementation of operational and promotional plans.

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