Director of Health Navigation

Há 2 dias


Itajaí, Santa Catarina, Brasil beBeeHealthcare Tempo inteiro US$162.656 - US$203.300
GLP-1 Member Navigation Director

We are seeking a seasoned leader to oversee the development and implementation of a high-touch, concierge-style service for GLP-1 medication members.

As a Director of GLP-1 Member Navigation, you will lead a cross-functional team in designing and delivering exceptional member experiences that drive engagement, retention, and improved health outcomes. You will be responsible for building and scaling a scalable, integrated service model that meets the evolving needs of our members.

Key Responsibilities
  • Develop and implement operational objectives and standard operating procedures that ensure achievement of key performance indicators (KPIs) such as phone SLA, email SLA, customer satisfaction, and employee engagement.
  • Directly lead, hire, supervise, coach, and develop a team of front-line GLP-1 Member Navigators who provide personalized support to members across the product line.
Requirements
  • 12+ years of relevant experience in healthcare operations, member services, or equivalent with a Bachelor's degree in a related field (or 10+ years with a Master's degree, 8+ years with a PhD).
  • 5+ years of people management experience, including leading remote teams.
  • Highly proficient in continuous performance improvement methodologies and application.
What We Offer
  • A competitive salary and generous annual cash bonus.
  • Equity grants and remote-first work from home culture.
  • Flexible time off and comprehensive benefits package, including health, dental, and vision insurance, 401k retirement savings plan, lifestyle spending account, mental health support solutions, and more.


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