Technical Assistance Specialist

Há 5 dias


Recife, Pernambuco, Brasil beBeeCustomerSupport Trabalho remoto Freelance Tempo inteiro R$49.500 - R$83.500

Our Key Roles and Responsibilities Include:

  • Providing technical assistance to customers with their IT issues, incidents, problems, requests, and queries.
  • Collaborating with our support teams or product teams to resolve customer inquiries in a timely manner.

Customer Focus:

  • Ensuring proper documentation and notification of all incidents.
  • Escalating and tracking incidents as necessary.

Quality Assurance:

  • Meeting customer care and satisfaction standards.
  • Ensuring quality assurance through thorough investigation and resolution of customer issues.

Key Skills and Qualifications:

  • Technical knowledge of customer IT systems.
  • Effective communication and interpersonal skills.
  • Problem-solving and analytical skills.


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