
Technical Assistance Specialist
Há 5 dias
Our Key Roles and Responsibilities Include:
- Providing technical assistance to customers with their IT issues, incidents, problems, requests, and queries.
- Collaborating with our support teams or product teams to resolve customer inquiries in a timely manner.
Customer Focus:
- Ensuring proper documentation and notification of all incidents.
- Escalating and tracking incidents as necessary.
Quality Assurance:
- Meeting customer care and satisfaction standards.
- Ensuring quality assurance through thorough investigation and resolution of customer issues.
Key Skills and Qualifications:
- Technical knowledge of customer IT systems.
- Effective communication and interpersonal skills.
- Problem-solving and analytical skills.
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