Software Troubleshooting Specialist
Há 2 dias
Remote Technical Support Expert
We are seeking a highly skilled and bilingual technical support specialist to join our Customer Services team. This role involves investigating, diagnosing, and resolving complex product and integration problems in a fast-paced SaaS environment.
The ideal candidate will have excellent English and either Spanish or Portuguese communication skills, with 3+ years of experience in technical support, including Tier 3 support. They will be proficient in troubleshooting software bugs, data anomalies, API issues, performance concerns, and environment-specific problems.
- Key Responsibilities:
- Troubleshoot complex technical support issues as the escalation point for Tier 2
- Collaborate with Engineering and Product teams to diagnose root causes and implement resolutions
- Maintain deep knowledge of the client's platform, integrations, APIs, and system behavior
- Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
Required Qualifications:
- Excellent English and either Spanish or Portuguese communication skills
- 3+ years of experience in technical support, including Tier 3 support
- Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
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