
Service Delivery Specialist
1 dia atrás
We are seeking a skilled Service Delivery Specialist to join our team. As the primary point of contact, this professional ensures all incidents are analyzed, resolved, and reported back within the promised time frames.
Key Responsibilities- Facilitate incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels.
- Troubleshoot issues to resolution or escalate to appropriate teams or vendors when necessary.
- Support Microsoft virtual technologies including AVD, Nerdio, and FSLogix.
- Document all reported issues, troubleshooting steps, and resolutions in the incident management system.
- Provide feedback, additions, and updates to the knowledge base where applicable.
- Follow established ITIL processes and procedures.
- Perform operational tasks, including infrastructure, product development, and information security non-automated procedures.
- Properly evaluate, troubleshoot, escalate, and document issues.
- Complete work in a timely and accurate manner while providing exceptional customer service.
This role requires strong customer service skills, technical knowledge, and effective communication abilities. The ideal candidate will have previous experience with Microsoft Virtual technologies, knowledge of PC hardware, computer operating systems, and software.
Required Skills and Qualifications- At least 1 year of customer service experience.
- Previous experience with Microsoft Virtual technologies like AVD, Nerdio, and FSLogix required.
- Knowledge of PC hardware, computer operating systems, and software required.
- Able to communicate effectively across all levels of the organization.
- ITIL knowledge is a plus.
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