Cloud Infrastructure Specialist

Há 3 dias

Sorocaba, São Paulo, Brasil beBeeReliability Tempo inteiro US$100.000 - US$120.000

Job Overview:

We're seeking a skilled Site Reliability Engineer to ensure the reliability and scalability of our cloud-based systems.

Key Responsibilities:
  • Manage daily alerts, check systems, and escalate issues as needed;
  • Participate in 24×7 on-call support for critical SaaS events;
  • Be available in case of emergencies when team members are not available or need help;
  • Document issues and remediation steps;
  • Proactively create monitors in the EKS/K8S ecosystem;
  • Deploy to EKS/K8s cluster using Terraform and Helm;
  • Learn and maintain existing infrastructure running under Docker Swarm;
  • Improve infrastructure health by implementing checks and scripts to correct known issues;
  • Maintain and develop deployment code;
  • Automate manual tasks;
  • Implement/integrate new technologies in Cloud Infrastructure;
  • Collaborate with other teams and departments to provide high-level support and assistance;
  • Apply customer-centric approach when planning deployments/updates, considering customer impact before making changes;
  • Work closely on solutions with Support, Customer Success, Migration, and Professional Services teams to deliver best-in-class SaaS service to customers;
  • Perform Root Cause Analysis (RCA) and take necessary corrective actions to prevent recurrence;
  • Create and assign alert-related actions to appropriate teams after investigation;
  • Handle environment-specific support requests;
  • Identify and provide automation requirements to improve RCA.
Requirements:
  • At least 2+ years of professional experience;
  • Experience working with Datadog;
  • Hands-on experience as an AWS Cloud Engineer;
  • Working knowledge of EKS/Terraform/Helm;
  • Working Experience with Docker and Docker Swarm;
  • Good understanding of AWS IAM roles and policies;
  • Experience logging and monitoring AWS resources using CloudWatch logs;
  • Experience working in a Linux environment;
  • Proficient in Bash and/or Python scripting;
  • Strong understanding of web technologies such as REST APIs;
  • Working Experience with monitoring solutions, such as Grafana and Prometheus;
  • Excellent oral and written communication skills;
  • Customer-facing communication skills to explain issues and RCAs to customers;
  • Experience in Product/Application Support for SaaS-based products;
  • Understanding of APIs, Databases, Systems Architecture, and Design;
  • Designing, implementing, and operating in a DevSecOps environment;
  • Excellent communication skills, both written and verbal;
  • Ability to work independently as well as within a collaborative environment;
  • Technical aptitude with desire to learn new and evolving technologies;
  • Upper-Intermediate English level.

Benefits: This role offers opportunities for growth and development in a dynamic environment, collaboration with experienced professionals, and flexibility in a remote-friendly setting.

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