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Technical Support Specialist
3 semanas atrás
At the heart of our team is a dynamic professional, capable of delivering top-notch technical support to clients across the globe. We're seeking an exceptional candidate to join our ranks as a skilled problem solver and expert communicator.
The role involves serving as the primary point of contact for international support requests, utilizing a ticket issuance system, email, or telephone as needed. This entails analyzing incidents, routing user requests, and providing solutions or forwarding them to specialized teams in a timely and efficient manner.
To succeed in this position, you'll need to be courteous, accurate, and professional in your interactions with clients. Collaboration with technical teams and departments is also crucial to ensure quick resolution of support requests.
In terms of qualifications, we're looking for candidates with ongoing or completed degrees in Technology. Analytical profiles with strong problem-solving skills and strategic vision are highly valued, as are fluent communication skills in German and English.
We pride ourselves on being a reliable partner for businesses seeking a global IT solution within a fast-growing family-owned company. Our customized IT solutions leverage our global presence and networked systems to deliver innovative technologies and individual support at the highest level.
