
Technical Support Specialist
1 semana atrás
Meet a leading IT company, offering innovative solutions to over 400 global businesses.
We provide customized support to help our clients succeed with their digital transformation efforts.
Your Key Responsibilities- Act as the first point of contact for international technical issues through a ticket system and email inboxes.
- Analyze complex problems, route user requests, and provide effective solutions or escalate them to specialized teams in a timely manner.
- Ensure exceptional support quality, adhering to global service standards.
- Collaborate closely with technical teams and departments to deliver quick and efficient resolutions.
Requirements:
- Prior completion of degree programs in Technology fields;
- A strong analytical profile with advanced problem-solving skills and strategic thinking abilities;
- Proficient communication in German and English languages.
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