IT Service Delivery Specialist

2 semanas atrás

Guararema, Brasil beBeeCustomer Tempo inteiro R$45.000 - R$70.000
Job Overview:

Primary Responsibilities:

  • Deliver timely assistance to IT users through various communication channels.
  • Effectively resolve incidents and requests, adhering to established service level agreements (SLAs) and quality standards.
  • Keep customers informed about the status of their cases, utilizing a customer-centric approach.
  • Apply excellent customer skills, particularly in complex technical situations.
  • Contribute to the Call Centre's operational efficiency by handling multiple user contacts during peak hours.

Key Qualifications:

  • Utilize defined knowledge solutions and technical expertise to resolve user and technology-related tickets with high quality and customer satisfaction.
  • Develop and refine existing knowledge resolution solutions for recurring issues.
  • Embody 361 behaviors through deliverables and development, participating in initiatives within MGS Digital Technologies.

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