Operational Excellence Specialist

1 dia atrás

Rio de Janeiro, Rio de Janeiro, Brasil beBeeLeadership Tempo inteiro R$70.000 - R$120.000
Player Operations Manager

We are seeking a highly skilled Player Operations Manager to join our team. The ideal candidate will have excellent leadership skills, adaptability, and flexibility with the ability to multi-task and work under pressure.

Key Responsibilities:
- Develop and implement strategies to deliver high-quality customer support and operational services via multiple channels to ensure optimal operational success.
- Adapt, implement, and monitor clear goals and KPIs and SLAs for department leads within the business, ensuring that they are delivered on time and in the full scope.
- Lead recruitment and manage key roles within the Player Operations Team, overseeing headcount and building a team aligned with company goals and needs.

Requirements:
- Minimum of 5+ years of experience in a similar role.
- Excellent leadership skills, adaptable and flexible with an ability to multi-task and work under pressure.
- Strong analytical skills to detect and identify weaknesses in the systems and operational processes.
- Goal-oriented and solution-driven individual with a strong focus on producing high-quality results within a fast-paced environment.

Benefits:
- Competitive salary
- Flexibility and remote work
- Training and development
- International collaboration with our teams based around the world
- Fast-growing business where the sky's the limit for your career

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