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Customer Service Representative

2 meses atrás


São Paulo, São Paulo, Brasil Emirates Tempo inteiro

Job Summary

The Customer Affairs Officer will be responsible for handling and resolving customer complaints in a professional and personalized manner. This role requires strong communication skills, attention to detail, and the ability to work effectively with various departments to resolve issues.

Key Responsibilities

1. Acknowledge and investigate customer complaints in a timely and efficient manner.

2. Provide personalized responses to customers, using various communication methods to regain their confidence and restore the reputation of Emirates.

3. Collaborate with relevant departments to resolve complaints and issues, ensuring that all communication with customers is within service level agreements.

4. Analyze data and identify trends to improve service and product offerings, making recommendations to the Customer Affairs Manager to enhance customer experience.

5. Assist customers in locating mishandled baggage, extending courtesy calls to confirm the resolution of issues and minimizing claims.

Requirements

1. Graduate or equivalent degree.

2. 2 years' experience in airport operations or customer contact departments of airlines or tourism industries.

3. Excellent MS Office skills and knowledge of World Tracer System, MARS, MACS, and CRIS.

4. Fluency in the language of the country of work and one other language prevalent in the region.

Critical Competencies

1. Customer Service orientation.

2. Organizing for Results.

3. Teamwork.

4. Initiative and Commitment to Achieve.

5. Problem Solving and Decision Making.

6. Effective Communication.