Marketing Automation Technical Support Specialist

Há 20 horas


Brasil Digital Alchemy Limited Tempo inteiro

Digital Alchemy Limited, a global marketing automation services provider, seeks an experienced professional to join our team as a Marketing Automation Technical Support Specialist. We offer a competitive salary of approximately $80,000 per annum.

About the Role

The successful candidate will be responsible for monitoring daily campaign execution, identifying failures, and resolving issues in a timely manner. This includes setting up schedules to run scripts using various platforms, defining job plans, setting priorities, and monitoring daily job executions.

  • Schedule execution of marketing campaigns and troubleshoot issues promptly.
  • Utilize ticket management systems like JIRA and Autotask to manage incoming requests efficiently.
  • Analyze log data and identify reasons for failures using SQL and Unix shell scripts.
  • Communicate effectively with stakeholders on issue updates, root cause analysis, and resolution.

To succeed in this role, you will require:

  • 3-4 years of experience in IT or a related field.
  • Relevant tertiary qualifications or equivalent industry experience.
  • Strong experience in SQL and relational databases.
  • Proficiency in ticketing systems and digital marketing tools.
  • Excellent communication, organizational, and time management skills.
  • Ability to work collaboratively in a cross-functional environment.
About Us

Digital Alchemy Limited is a dynamic organization committed to innovation and sustainability. Our mission is to deliver exceptional marketing automation services that drive business growth while promoting social responsibility.

We value diversity, inclusivity, and equal opportunities. If you are passionate about marketing automation and dedicated to delivering exceptional results, please apply.



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