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Digital Customer Experience Specialist
3 semanas atrás
We are seeking an experienced professional to join our team in the field of customer relationship management. The ideal candidate will be responsible for developing and implementing strategies that drive engagement and retention across various channels, resulting in a seamless gaming experience.
- The successful candidate will monitor market trends, competitive landscapes, and industry developments to identify new opportunities and potential threats.
- They will develop and propose innovative solutions, tests, and marketing initiatives to drive success in this role.
- The professional will analyze customer data to segment the player base effectively and target specific groups with personalized communication.
- Responsibilities also include overseeing loyalty programs, promotions, and managing communication across various channels to ensure consistent messaging and engagement.
- Additionally, they will analyze player behavior, campaign performance, and ROI to refine CRM strategies and recommend improvements.
- Cross-functional collaboration is essential to ensure alignment on CRM initiatives.
- Proven experience in CRM or content writing, preferably in the iGaming industry.
- A strong understanding of Arabic language is highly desirable.
- Excellent communication and analytical skills, with proficiency in data-driven decision-making.
- Familiarity with CRM software and marketing automation tools.
- Creative thinking and ability to develop engaging and personalized content.
- A deep understanding of iGaming customer behavior and trends is an advantage.
- Knowledge of industry regulations and responsible gaming practices is essential.
- Results-driven with a strong commitment to achieving KPIs and targets.
- Ability to work in a fast-paced and dynamic environment.
- Strong organizational skills and attention to detail.
What We Offer:
- A competitive salary based on skills and experience.
- A performance-based bonus structure.
- The opportunity to work remotely from Malta or other parts of Europe.
