Customer Experience Specialist

Há 5 dias

Mato Grosso, Brasil beBeeCustomerService Tempo inteiro R$38.400 - R$49.280

Job Overview:

We are seeking a dedicated customer service professional to provide exceptional experiences aligned with our company culture.

Main Responsibilities:

  • Deliver high-quality customer interactions, ensuring seamless communication and resolving inquiries efficiently.
  • Collaborate with colleagues to identify and resolve customer challenges, maintaining a commercial mindset to identify opportunities to upsell or cross-sell products and services.
  • Elevate the customer experience by suggesting improvements to our processes, fostering a positive attitude and work ethic.
  • Liaise with internal teams to resolve customer issues effectively, adhering to our values and standards.
  • Support business growth initiatives, providing expert advice on customer queries and promoting our products and services.
  • Maintain accurate records of customer interactions, ensuring timely follow-ups and exceeding expectations.

Requirements:

  • A minimum of 2 years' experience in a similar role, preferably in an online business setting, demonstrating expertise in customer service and relationship building.
  • Strong analytical skills, problem-solving abilities, and attention to detail, enabling effective issue resolution and quality control.
  • Emotional intelligence and ability to understand customer perspectives, facilitating empathetic and personalized support.
  • Excellent follow-up skills to ensure customer satisfaction and relationships, promoting loyalty and retention.
  • Commercial awareness and teamwork, driving business growth and success.
  • Flexibility to work varied schedules, including evenings and weekends if required, adapting to changing business needs.

About Us:

We offer a collaborative environment, competitive salaries, benefits, and development opportunities, striving to create an inclusive space for all employees. Our company values creativity, innovation, and growth, fostering a community that celebrates excellence and achievement.

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