Fraud Detection Specialist

2 semanas atrás


São Paulo, São Paulo, Brasil Awin Tempo inteiro
About the Role

Awin is seeking a highly skilled Fraud Detection Specialist to join our team. As a key member of our compliance and risk management department, you will play a critical role in identifying, investigating, and mitigating fraudulent activities within our affiliate network.

Key Responsibilities
  • Fraud Detection and Investigation: Take full responsibility for investigating publishers on the Awin and ShareASale networks, ensuring compliance with the network Terms and Conditions, Code of Conduct, and Client Program Terms.
  • Risk Management: Assess the risk associated with publishers' activities and make decisions according to the sanction options for publishers who are found fraudulent/non-compliant.
  • Payment Monitoring: Consistently review publisher payments on Awin and ShareASale platforms, focusing on identifying and analyzing any irregularities.
  • Continuous Improvement: Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously.
Requirements
  • Customer Service and/or Fraud Investigations: A minimum of 2 years' experience in customer service and/or fraud investigations is mandatory.
  • Online Environment Expertise: Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms, social media platforms, and e-commerce environments.
  • Client Service Excellence: Exhibits outstanding client service skills, with a track record of proactivity and a proven ability to enhance client performance.
  • Technical Proficiency: Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI.
  • Language Proficiency: Must be fluent in English.
About Awin

Awin is a leading global affiliate network that connects advertisers with publishers to drive sales and growth. We pride ourselves on our dynamic, social, and inclusive culture, and we're committed to diversity and inclusion in all aspects of our business.


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