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Travel Solutions Specialist
2 semanas atrás
We are seeking a highly skilled Travel Solutions Specialist to join our team in the travel industry.
About the Role:This is an exciting opportunity to provide exceptional customer service and support to clients with their travel needs. As a key member of our customer service team, you will be responsible for assisting clients with booking flights, hotels, tours, and transportation, as well as providing expert advice on destinations and special requests.
Key Responsibilities:- Provide detailed, knowledgeable responses to client inquiries via phone, email, and in-person.
- Manage bookings and ensure a seamless experience for customers.
- Address any customer concerns or complaints promptly, ensuring swift and satisfactory resolutions.
- Offer customized travel recommendations based on customer preferences and needs.
- Audit bookings, issue invoices, and handle payment transactions efficiently.
- Foster long-term relationships with customers, enhancing customer retention and satisfaction.
- Previous experience in a customer service or travel-related role is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work under pressure and handle customer issues efficiently.
- Knowledge of travel booking systems and industry regulations is a plus.
