Customer Experience Specialist

Há 6 dias

Sumaré, São Paulo, Brasil beBeeProficiency Tempo inteiro R$53.415 - R$74.417
Customer Service Professional

Job Summary:

In this exciting role, you will have the opportunity to collaborate with diverse people across the globe. As a customer service professional, your primary responsibilities will include:

  • Acting as the main liaison between clients and our organization.
  • Handling order inquiries, product information requests, complaints, pricing, shipping, and inventory issues.
  • Communicating effectively and professionally with external customers and internal personnel via phone or written correspondence.
  • Worklist management including raising internal tickets to address issues/concerns with order management, shipping/tracking, product inquiries, and pricing/invoicing.

You will also be responsible for systematic problem-solving in regard to material information records and master data monitoring, communicating and working with price change activity, analyzing order reports, and collaborating with customers and internal teams.

Required Skills and Qualifications:

To succeed in this role, you will need:

  • A bachelor's degree or higher from an accredited institution.
  • One year of combined experience in accounts receivable, accounts payable, finance, customer service experience, or a direct experience in a similar role in a private, public, or government environment.
  • English language proficiency level C1.

Benefits:

We offer competitive pay and benefits, regularly benchmarked with other companies of comparable size and scope to ensure a comprehensive compensation package.

What We Offer:

Our organization is committed to supporting the well-being of our employees, both physically and financially. We provide various programs to help you live your best life.

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