Director of Hospitality Operations

We are the leading hospitality pioneer across the Middle East, serving over 560 million visitors a year.

To bring food and cultural experiences to life for our guests, readers and clients.

1. Acknowledge and anticipate guests needs
2. Develop and implement operating standards, policies and procedures to be followed by the management team
3. Maintain highest standards of food and beverage quality, guest service, cost control and consistency in accordance with company's expectations
4. Responsible for hiring, training, management, coaching, counseling and evaluation of all members of the team
5. Develop skills of the management team in accordance with the succession planning goals set by the company
6. Partner with Commercial Director to continually evaluate and curate Concessions
7. Evaluate all Concession operations and meet with each Vendor on a monthly basis to review their operations and ensure we remain the 'soul of the city'
8. Evaluate all relationships with outside partners, contractors and vendors on a frequent basis
9. Consistently monitor sales and expenses, approving all purchase orders before they are executed
10. Work closely in the development of the budget; manage P&L and ensure managers' report all variances on a timely basis (minimally, once a month)
11. Ensure timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure proper handling and accounting for all restaurant receipts
12. Manage weekly forecasting of cost expenditures and staffing vs. sales
13. Maintain frequent communication with the Executive Team and ensure they are aware of all major occurrences at the establishment
14. Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions and provide accurate information
15. Interact with all department personnel and restaurant staff as needed
16. Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
17. Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed
18. Monitor guest satisfaction on all levels, including social media platforms
19. Ensure health, safety and sanitation requirements follow the Department of Health, OSHA and any city or state agencies rules and laws such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law
20. Participate in community events and ensure corporate social responsibility goals of the company are met
21. Work closely with the public relations team on a marketing plan that results in optimum recognition and maximum number of covers for the restaurant
22. Monitor market trends, research consumer markets and competitor's activities to identify opportunities and key issues
23. Oversee marketing and advertising activities to ensure consistency with product line strategy
24. Lead in creating sales goals
25. Accurately forecast staffing needs to ensure optimum customer service
26. Ensure that private events, catering and banquets are successfully executed
27. Control cash and other receipts by adhering to cash handling procedures
28. Prepare all required paperwork, including forms, reports and schedules
29. Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venue's preventative maintenance programs
30. Ensure that all products are received in accordance with the venue's receiving policies and procedures
31. Assists and conducts conflict resolution, corrective actions and coaching
32. Oversee and ensure that employee performance appraisals are completed in a timely manner
33. Ensure that talent and technical production are working smoothly; create special mood for the guests