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IT Infrastructure Specialist

2 meses atrás

Barueri, São Paulo, Brasil Hemmersbach Tempo inteiro

About the Role

We are seeking a highly skilled IT Infrastructure Specialist to join our team at Hemmersbach. As a key member of our technical support team, you will be responsible for providing day-to-day local and remote desktop support to our clients.

Key Responsibilities

  • Provide prompt and efficient technical support to end-users, addressing hardware and software issues, including desktops, laptops, printers, and mobile devices.
  • Troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
  • Diagnose and resolve technical problems, such as software errors, connectivity issues, and hardware malfunctions, ensuring minimal downtime for users.
  • Implement and enforce IT security policies, ensuring that systems are protected against malware, unauthorized access, and data breaches.
  • Offer remote assistance to off-site or remote employees, resolving their technical issues using remote desktop tools and communication platforms.

About Hemmersbach

Hemmersbach is a leading provider of IT infrastructure services, operating in over 190 countries with 50 own subsidiaries. We deliver exclusive services to the leading companies in the IT industry. Our mission is to make the world a better place, and we achieve this by donating 20% of our profits to our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family initiatives.