Customer Success Manager
1 semana atrás
At ODATA - An Aligned Data Centers Company, we are seeking a highly skilled Customer Success Manager to join our team. This role is responsible for developing and implementing a customer strategy plan to support ODATA customers in Latin America, from contract signature to delivery of data center capacity and ongoing operations.
Key Responsibilities:- Oversee and orchestrate all aspects of service delivery on assigned customer base, leveraging internal and external partners and resources.
- Retain existing customers and assist with customer expansions.
- Develop business relationship strategies and other projects for customers.
- Develop a cadence for regular business reviews.
- Assist with implementation, on-boarding new customers and managing escalations.
- Understand each customer's business and build a business strategy to support their needs.
- Act as a trusted advisor to both internal and external customers from the beginning through onboarding, project success, and renewals.
- Through confident communications, present to customers demonstrating expert knowledge of all services and capabilities.
- Establish and maintain trust with customers by consistently providing superior service, meeting all deadlines, and delivering as promised.
- Liaison between accounting, legal, sales and operations.
- Establish relationships and build partnerships with internal stakeholders and vendor/carrier partners resulting in best-in-class service delivery to customers.
- ServiceNow Portal SME, customer training and voice of the customer.
- Bachelor's Degree in Business or related field or equivalent business experience.
- High degree of independent decision-making authority.
- Proficient in the use of technology and software platforms to generate business reviews, conduct audits of customer data, and ensure service tickets are executed upon.
- Able to pick up quickly and communicate ODATA's unique product offerings and services to support customer needs.
- Able to demonstrate critical thinking skills needed to provide solutions for customer needs and issues.
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