Service Excellence Associate

Há 16 horas


Recife, Pernambuco, Brasil beBeeCustomer Tempo inteiro US$1.500 - US$1.800
Customer Support Specialist Job Description

Please note that we are looking for a professional with exceptional communication skills to join our team. If you do not possess near-perfect English skills, please do not apply.

We aim to provide top-notch support to various industries, including retail, manufacturing, logistics, and healthcare. Our goal is to achieve 100% annual growth rate, and we are seeking a customer-focused individual to contribute to this success.

  • Main Responsibilities:
  • Provide timely and professional customer support via email, chat, and phone.
  • Learn the product in detail and assist with scanner setup, programming, and troubleshooting.
  • Escalate complex cases when needed while ensuring follow-up and resolution.
  • Maintain accurate customer logs and records.
  • Update and maintain the internal Knowledge Base content for recurring issues and fixes.

Operational Support:

  • Track global shipments and ensure timely delivery.
  • Support e-commerce operations across our website and third-party marketplaces.
  • Help manage worldwide stock levels and coordinate with warehouses.
  • Assist with new order placements and help prevent stockouts.
  • Support product launch campaigns and ensure marketplace listings are accurate.
  • Communicate with global suppliers and partners.
  • Help with internal process documentation and task tracking.

Required Skills and Qualifications:

  • C1+ level English skills (both written and verbal).
  • 3+ years of experience in a similar customer-facing or support role.
  • Strong organizational and multitasking abilities.
  • Proven track record of ownership and task follow-through.
  • Resourcefulness and problem-solving mindset.
  • Intermediate Microsoft Office skills (especially Excel and Outlook).
  • Bonus: Experience with Amazon Seller Central.
  • Bonus: Technical background or comfort with tech troubleshooting.


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