Support Representative

Há 2 dias

Recife, Pernambuco, Brasil beBeeCustomer Tempo inteiro R$43.562 - R$67.625
Customer Support Associate Job Description

We are seeking a skilled Customer Support Associate to join our team. As a key member of our support function, you will be responsible for providing timely and effective assistance to customers, addressing inquiries and resolving issues with a focus on customer satisfaction.

Main Responsibilities:

  • Provide timely and effective assistance to customers via various channels, including phone, email, and chat, maintaining a professional and helpful demeanor.
  • Document and categorize customer inquiries and issues for analysis and improvement.
  • Analyze key service performance indicators using Excel/Google Sheets for data-driven decision-making.
  • Collaborate closely with the operations team to ensure efficient execution of SOPs.
  • Foster open communication among different stakeholders, focusing on ticket resolution and proposing long-term solutions to minimize future incidents.
  • Contribute to the development and maintenance of a comprehensive knowledge base for customer support.

Required Skills and Qualifications:

  • Proficiency in English and Spanish, Portuguese is a plus.
  • One year of customer service experience in technology companies.
  • Familiarity with KPIs and data-driven decision-making.
  • Proficiency in Excel or Google Sheets.
  • Graduated in higher education or actively pursuing a degree.
  • Experience with service/support management tools.
  • Excellent communication skills, demonstrating understanding and empathy towards customers' concerns and needs.
  • Customer orientation with a priority on ensuring a positive experience for customers.
  • Strong organizational skills, maintaining accurate records of customer interactions and issue resolutions.
  • Problem-solving ability to identify and resolve issues quickly, often under pressure.
  • Adaptability to varying demands and scenarios.
  • Collaboration skills, working effectively with other teams, including software development and customer service.

About Us:

We are committed to creating a positive experience for our customers. We believe that customer satisfaction is at the heart of our business, and we strive to provide exceptional service in every interaction.

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