
Regional Excellence Manager
Há 23 horas
Enhance operational performance and drive expansion in LATAM.
This senior leadership position requires a seasoned professional to lead our operations in LATAM, focusing on efficiency and technical expertise. Experience in managing IT/Tech teams, driving excellence, and fostering high-performing cultures is crucial for success.
Key Responsibilities:
- Resource Management:
- Oversee local resources for productivity and quality.
- Manage the hiring pipeline and ensure timely recruitment.
- Implement proactive retention strategies to reduce attrition.
- Drive employee satisfaction through engagement programs and feedback channels.
- Stakeholder Engagement:
- Build strong relationships with key stakeholders and customers.
- Act as the primary liaison for client needs and service excellence.
- Represent the company at local and regional events.
- Operational Leadership & Strategic Growth:
- Lead daily operations for efficiency and compliance.
- Collaborate with HR, Finance, and other teams for smooth workflows.
- Monitor performance metrics and provide updates to leadership.
- Adapt and execute market-specific strategies aligned with global objectives.
- Market Insight Contribution:
- Support budget planning and resource allocation.
- Provide market intelligence to guide strategic decisions.
Requirements:
- 8–12 years of experience in senior leadership or country management.
- Proven success in team leadership, workforce planning, and retention improvement.
- Strong track record in building trusted client and partner relationships.
- Ability to turn business objectives into actionable operational plans.
- Fluency in English (written and spoken); Spanish proficiency is an advantage.
- Familiarity with CRM systems, business management tools, and performance reporting platforms.
About this Opportunity:
This role offers a unique chance to leverage your skills and experience to drive growth and excellence in LATAM.
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