
Tech Service Delivery Expert
Há 6 dias
We are seeking an exceptional Technical Support Specialist to deliver outstanding customer service and provide expert-level technical support for software troubleshooting.
This role involves diagnosing complex problems, guiding customers in navigating software platforms, and designing tailored configurations and integrations.
Key Responsibilities:
- Provide technical support for software issues and troubleshoot complex problems
- Diagnose and resolve technical issues efficiently
- Deliver exceptional customer service and support
Requirements:
- 5+ years of experience in Customer Support/Technical Support roles
- Bachelor's degree in Computer Science or Information Technology
- Fluent in English (spoken and written)
- Strong problem-solving skills and analytical abilities
Preferred Qualifications:
- Experience with CRM systems
- Previous experience with SAML-based SSO and identity management solutions
Career Growth and Benefits:
- Develop your skills with a supportive team
- Career advancement opportunities and professional growth paths
- Make a real impact on customer success
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