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The role of Lead Network Support Analyst is pivotal in providing high-level technical support for intricate customer issues and devising recovery plans for network outages.
- Provide third-level technical assistance for any issues within the IP Backbone network.
- Define recovery plans for complex customer issues and major network outages.
The successful candidate will be accountable for:
- Providing expert-level technical support for complex customer issues.
- Devising recovery plans for network outages.
- Training other support and operations teams.
- Overseeing Network Optimization projects.
The ideal candidate should possess:
- Advanced knowledge of IP routing protocols (BGP, ISIS, MPLS, Segment Routing).
- Proficient skills in creating route policies and possessing a good understanding of network security.
- Expert-level knowledge of Cisco, Juniper, and Routing MPLS (Including MPLS TE).
- Excellent English language skills.
We are seeking an experienced professional with exceptional technical expertise to fill this key position. The successful candidate will have a strong track record of delivering high-quality results in a fast-paced environment and be able to work collaboratively as part of a team.
