Customer Success Specialist

1 semana atrás


São Paulo, São Paulo, Brasil Contratação Acelerada Tempo inteiro
Descrição da Vaga

Buscamos um profissional experiente em Customer Success para se juntar ao nosso time de negócios. O candidato ideal terá habilidades sólidas em comunicação, resolução de problemas e análise de dados para garantir a satisfação dos nossos clientes.

Responsabilidades:

  • Desenvolver e manter relacionamentos sólidos com os clientes;
  • Acompanhar a jornada do cliente, identificando oportunidades de upsell e cross-sell;
  • Analisar métricas de sucesso do cliente;
  • Sugerir planos de ação para melhorias contínuas;
  • Resolver proativamente problemas e desafios dos clientes;
  • Desenvolver e implementar estratégias de engajamento e comunicação com clientes;
  • Monitorar a saúde dos clientes, utilizando ferramentas para identificar riscos e oportunidades.
Requisitos da Vaga

Atuação prévia no mercado digital;

Experiência como Customer Success;

Excelente postura e habilidades de comunicação verbal e escrita;

Habilidade para resolver problemas, pensar de forma crítica e analítica;

Experiência com ferramentas de CRM;

Capacidade de trabalhar de forma independente e colaborativa;

Comprometimento, responsabilidade e proatividade;

Habilidade para gerenciar múltiplos clientes e prioridades simultaneamente;

Conhecimento em técnicas e metodologias de Customer Success.

Benefícios da Vaga

Comissionamento agressivo e acima do mercado;

Contratação PJ;

Trabalho remoto;

Descanso remunerado de 30 dias.

Informações Adicionais

Contrato: PJ;

Localização: Remota.



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