
Technical Support Specialist
Há 23 horas
We are seeking a skilled and motivated individual to provide technical support and manage customer requests in a dynamic environment.
This is a full-time position that requires you to assist customers with technical issues, manage help desk tickets efficiently, and leverage product knowledge to troubleshoot and resolve issues related to application functionality, performance, and availability.
Key Responsibilities- Provide expert-level technical support via email, ticketing systems, and live chat.
- Manage and resolve help desk tickets efficiently, adhering to SLAs and providing timely communication with users on ticket progress and resolutions.
- Leverage product knowledge to troubleshoot, analyze, and resolve issues related to application functionality, performance, and availability.
- Participate in on-call rotations to provide after-hours support and ensure continuity in critical issue resolution.
- Troubleshoot software-related issues and provide effective solutions.
- Collaborate with cross-functional teams to address technical issues, escalating complex cases as needed for timely resolution.
- Analyze and troubleshoot technical issues, utilizing back-end databases, platform logs, and data mapping to identify solutions effectively.
Benefits
You will have the opportunity to work in a fast-paced environment, develop your skills and expertise, and make a meaningful impact on our customers' experience.
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