
Financial Solutions Expert
Há 2 dias
At the forefront of client experience, we're seeking a trusted voice to guide clients across time zones and platforms.
This role is perfect for someone who believes great service is about building trust. We're dedicated to delivering innovative financial solutions and creating boundless opportunities leveraging cutting-edge technology.
What You'll Be Doing- Be the first point of contact via phone, email, and live chat
- Troubleshoot issues and provide thoughtful, timely solutions
- Guide clients through our trading platforms with clarity
- Handle onboarding and account support
- Collaborate across teams to elevate client feedback
- Follow up on service concerns and log product issues
- Offer proactive support, not just reactive answers
- Fluent in English (Portuguese language is a bonus)
- Strong computer skills, especially Microsoft Office
- Previous experience in FX, KYC, or AML? Even better, but we're happy to train the right person
- Confident communicator across chat, phone, and email
- Calm under pressure and driven by a people-first mindset
- Detail-oriented, self-sufficient, and a team player
Solving problems, helping people, and creating seamless experiences sound like your kind of challenge?
If you believe in creating a difference, we want to meet you.
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